Dear Safeway, I hate you

There are many things about working for Safeway that annoyed me, but just when I thought I was done with them, one more issue came up. All I wanted to know was if my dental insurance coverage would continue after I quit. I figured it ended once I stopped working there, but my Mom thought it was probably paid up to the end of the month. And since my dentist loves dragging me in to work on stuff, I needed to know if I could make an appointment before my new health insurance kicks in. Of course, Safeway's benefits website doesn't answer my question, so I've got to call them.

Yay.

To ask my simple question I not only have to jump through hoops, I have to make the hoop before I jump through it.

Step 1: Choose to access health and welfare benefits.

Step 2: Choose option where I can ask a question.

Step 3: Enter my SSN.

Step 4: Enter my PIN which is my birthday.

Step 5: Make up a new PIN on the spot (and no, you can't use your birthday).

Step 6: Renter the new PIN you just made up.

Step 7: Choose to access health and welfare benefits (again?! I thought I was already doing that!)

Step 8: Listen to some blather before they transfer my call to a real person.

Step 9: Ask my freaking question. (And learn I was right.)

Step 10: Wonder why they even needed my SSN and PIN.

Good riddance, Safeway.